Purchases can be returned for a refund within 14 days of receiving the goods. You have the right to open the package to check your goods, but the products must be returned unused. You will be refunded for the value of the products, including outbound shipping. The return shipping costs will not be refunded. In addition, the following criteria must be met:
- All original packaging with prices, labels, tags etc. must be intact.
- No adhesive tape should be attached to the product or product packaging.
- Hats and caps must be returned in a box to protect their shape.
- Shoe boxes must be packed inside another box.
Return address: Waxman Brothers, Borgo Antini 3 / F, 43121 Parma, Italy
Returns that do not comply with the criteria listed above risk being rejected. Please note that you are responsible for the product until it reaches us, so send the package with a trackable service so that it can be located.
Remember to write RETURNS AND REPAIRS on the outside of the package to ensure rapid transit through the customs offices you encounter.
We do not offer exchanges. Instead, for a smoother service, place a new order for the desired item. Once we have received your return, we will process your refund.